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Smart Cancun The Urban Oasis

4.0 star property
Mediterranean hotel with free breakfast and fitness centre

Photo gallery for Smart Cancun The Urban Oasis

Outdoor pool
Sports bar
Reception
In-room safe, laptop workspace, iron/ironing board, free WiFi
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
The current price is AU$155
includes taxes & fees
8 Mar - 9 Mar

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Free bottled water
In-room safe
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Miscellaneous

Oh! Cancun The Urban Oasis & Beach Club

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.2 out of 10, Very good, (1009)
The price is AU$181
includes taxes & fees
20 Mar - 21 Mar
Oh! Cancun The Urban Oasis & Beach Club
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About the area

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk - 0.5 km
  • Benito Juarez Municipal Building - 7 min walk - 0.6 km
  • Plaza 28 - 19 min walk - 1.6 km
  • Plaza Las Americas - 3 min drive - 2.9 km
  • Puerto Cancun Marina Town Center - 4 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Ty-Coz - ‬3 min walk
  • ‪Church's Chicken - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪La fonda de la tulum - ‬5 min walk

About this property

Smart Cancun The Urban Oasis

Upscale hotel near Plaza 28
At Smart Cancun The Urban Oasis, you can look forward to free continental breakfast, a poolside bar and a coffee shop/cafe. Be sure to enjoy a meal at Bites, the on-site restaurant. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Concierge services, smoke-free property and meeting rooms
  • Luggage storage, multilingual staff and tour/ticket information
  • Guest reviews give top marks for the helpful staff
Room features
All 132 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, daily housekeeping and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: USD 8 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Free WiFi in public areas has a 1-device limit

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Does Smart Cancun The Urban Oasis have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Smart Cancun The Urban Oasis?

As of 6 Mar 2025, prices found for a 1-night stay for 2 adults at Smart Cancun The Urban Oasis on 8 Mar 2025 start from AU$149.13, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Smart Cancun The Urban Oasis pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smart Cancun The Urban Oasis?

Self-parking is free at this property.

What time is check-in at Smart Cancun The Urban Oasis?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Smart Cancun The Urban Oasis?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Smart Cancun The Urban Oasis located?

Located in Downtown Cancun, this hotel is within 1 mile (2 km) of Mercado 23, Plaza 28 and Puerto Cancun Marina Town Center. Playa Tortugas is 2.8 mi (4.5 km) away.

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Smart Cancun The Urban Oasis Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 355 out of 1000 reviews
Rating 8 - Good. 309 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 85 out of 1000 reviews
Rating 2 - Terrible. 102 out of 1000 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

anne

The place is good and affordable
Stayed 7 nights in Feb 2025

10/10 Excellent

Edgar

Breakfast really good.
Stayed 2 nights in Jan 2025

10/10 Excellent

JOSE

It was a great experience, can’t wait to visit again.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jef

Great hotel. Very clean and room was well appointed. Little bit of traffic noise.
Stayed 1 night in Feb 2025

8/10 Good

Nicolet Titania

Everything was great. My only complaint is that when we had early morning tours the restaurant refused to give us anything before 7 am.
Stayed 5 nights in Jan 2025

6/10 Okay

Govindarajan

The property has to IMPROVE on MORNING BREAKFAST. I stayed for 5 days and ended up waiting for 30 min-45 min for basic amenities BREAD & essential items for breakfast. This delayed my entire planning. If I had to stay again, I will think or change to a different hotel because of Breakfast Buffet DELAYED service.
Stayed 11 nights in Dec 2024

10/10 Excellent

King

The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Love the location and if you’re sightseeing is perfect all the buses stop here
Stayed 4 nights in Jul 2024

10/10 Excellent

Simon

The place is the best place
Stayed 4 nights in Aug 2024

2/10 Terrible

Sourab

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in downtown Cancun so accessible. the staff here is super rigid to accommodate anything. Any small request you make is not accommodated by the staff. The breakfast options are super limited and is very crowded unless you make an upgrade. There is no ramp to get your stroller up while entering the hotel. I'd avoid staying here again.
Stayed 7 nights in Dec 2024

8/10 Good

Alan

Great place for a good price
Great place, an oasis of calm as advertised. The hotel district on the beach is now a zoo.Book online for the best deal with breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Zashon

This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Stayed 3 nights in Jul 2024

2/10 Terrible

Snehkumar Rameshbhai

All the bedding items were stinky. We were moved to another room upon request. Although, the new room was better, it still had some stinkiness. The laundry service was terrible. It took them three days to sent back our clothes. This is when we requested and reminded them of the issue several times. I can’t imagine how long they could’ve taken without acknowledging the issue. One thing that I liked about the property was that the breakfast was included. However, the service was not so great. Every other day, we needed to wait for either plates or cutlery for alteast 10-15 minutes. While booking for the hotel, it showed me 4 star property, however we didn’t get or felt like a 4 star property.
Stayed 7 nights in Dec 2024

8/10 Good

Andrew

Great pool and restaurant area.

8/10 Good

Olga

Very clean and beautiful place to stay
Stayed 1 night in Aug 2022

10/10 Excellent

Naveed

Only problem not open wifi. Rest perfect
Stayed 1 night in Aug 2024

8/10 Good

Daniel

i Love Cancun and the Urban Oasis
very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica

Will back again for sure
The staff was very kind and the hotel is beautiful
Stayed 1 night in Feb 2024

8/10 Good

Eytan

Liked: Cleanliness
Nice pool - we'll stay again
Stayed 2 nights in May 2023

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of service
.. The hotel was not even open.. The adress is wrong.. This hotel was out of service
Stayed 1 night in Sep 2024

10/10 Excellent

rolando

Great
Stayed 1 night in May 2024

10/10 Excellent

Roxanna

Excellent location and service!
Stayed 1 night in Jul 2023

4/10 Poor

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking at the hotel was very long the WiFi is terrible and the room was old I very not enjoy my stay in that hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Paola

Love my stay here every one was very kind and helpful and the amenities are nice
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Stayed 4 nights in Aug 2024