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Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

3.0 star property
Hotel with free breakfast, steps from Quinta Alegría Shopping Mall
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Point of interest
Point of interest
Point of interest
Premium bedding, down duvets, Tempur-Pedic beds, minibar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
The price is AU$147
includes taxes & fees
17 Dec - 18 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AU$166
includes taxes & fees
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About the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Hotel near Quinta Alegría Shopping Mall
Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel provides a free breakfast buffet, a rooftop terrace and dry cleaning/laundry services. In addition to a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sunloungers and pool umbrellas
  • Free self-parking
  • Smoke-free property, 2 meeting rooms and a banquet hall
  • A 24-hour front desk, tour/ticket information and multilingual staff
  • Guest reviews say great things the helpful staff, first-rate property condition and location
Room features
All 91 rooms have comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Hypo-allergenic bedding, Tempur-Pedic beds and down duvets
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Fridges, microwaves and coffee/tea makers

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift (109 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen, An Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel

Frequently asked questions

Does Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM to 10 PM.

How much does it cost to stay at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel on 17 Dec 2024 start from AU$146.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Mamitas Beach. Playa del Carmen Maritime Terminal and Xcaret Eco Theme Park are also within 9 mi (15 km).

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 593 out of 904 reviews" "
Rating 8 - Good. 227 out of 904 reviews" "
Rating 6 - Okay. 51 out of 904 reviews" "
Rating 4 - Poor. 17 out of 904 reviews" "
Rating 2 - Terrible. 16 out of 904 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Werner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really nice and all the staff was very friendly and helpful.
Stayed 5 nights in Oct 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good job
Stayed 1 night in Nov 2024

8/10 Good

Ivanova

Travelled with group
Liked: Cleanliness
Great location, room size and rate; the general maintenance required attention
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa, Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hospitality and friendly staff!
Stayed 3 nights in Aug 2024

10/10 Excellent

Neolani Rocha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at!!!
Stayed 7 nights in Aug 2024

8/10 Good

Saurabh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very near the beach and other facilities. Parking was on site. Room were clean and staff friendly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Es un hotel con cuartos amplios y muy bien ubicado a una cuadra de la 5ta avenida a espaldas de la plaza más nueva de la 5ta avenida
Stayed 1 night in Aug 2024

8/10 Good

Diego Mauricio

Liked: Cleanliness, property conditions & facilities
Se batalló con la regadera un día Hasta al siguiente lo arreglaron
Stayed 2 nights in Aug 2024

6/10 Okay

Murat Yigit

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Luciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Hotel overall, breakfast is very poor in quality
Stayed 2 nights in Aug 2024

10/10 Excellent

Livi

Stayed 5 nights in Mar 2024

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Marlon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2024

10/10 Excellent

Nadia Antonia

Nice
Stayed 2 nights in Jun 2024

6/10 Okay

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
INVASIÓN DE PRIVACIDAD
Entro el personal a mi habitación sin avisar cuando estaba descansando
Stayed 1 night in Jun 2024

8/10 Good

ROSEMEIRE

Stayed 3 nights in Jun 2024

10/10 Excellent

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employee customer service at the Holiday Inn Express. Keep up the good work. Regards Tim & Lourdes Sheedy
Stayed 5 nights in Jun 2024

4/10 Poor

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dieron el 4to piso y el aire no enfriaba para nada, con el calor de Playa del Carmen no era nada cómodo estar; nos tuvimos que cambiar de habitación (bastante molesto porque habíamos desempacado) y la otra es que el desayuno está horrible, todos los días dan lo mismo “chilaquiles” es decir totopos con salsa y otras cosas, creo que es el peor Holiday inn que he visitado con el peor desayuno, te recomiendo que no lo pagues y busques otras opciones
Stayed 3 nights in May 2024

8/10 Good

Jennifer

Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

8/10 Good

Fabiola Ahumada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing great
Stayed 1 night in May 2024

2/10 Terrible

Sadelfina

Stayed 3 nights in Apr 2024

6/10 Okay

Jennifer P

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent place but the AC on the 4th floor wasn't working or something, we couldn't sleep because it felt like the AC was stuck in the heating setting, someone came to "fix" but it didn't.
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024