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The Reef Playacar Beach Resort & Spa

3.5 star property
Resort with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Reef Playacar Beach Resort & Spa

Outdoor pool, pool umbrellas, pool loungers
Front of property
Private beach, white sand, sun-loungers, beach umbrellas
In-room safe, desk, blackout curtains, iron/ironing board
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Housekeeping
The price is AU$356
includes taxes & fees
20 Dec - 21 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premium Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Ceiling fan
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
Free minibar items
LED TV
Ceiling fan
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Fridge
LED TV
Ceiling fan
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Superior With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Superior With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Garden View

In-room safe, desk, blackout curtains, iron/ironing board

Room Premium With Garden View

  • Sleeps 2
  • 1 King Bed

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About the area

Map
Ave. Xaman-Ha, Retorno Sayil S/N Fracc. Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 5 min walk - 0.5 km
  • Quinta Avenida - 19 min walk - 1.6 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.7 km
  • Playacar Golf Club - 1 min drive - 0.4 km
  • Playa del Carmen Main Beach - 4 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 54 min drive

Restaurants

  • ‪Occidental Allegro - ‬5 min walk
  • ‪Pool Bar - ‬13 min walk
  • ‪Don Rafael - ‬1 min walk
  • ‪Sports Bar Allegro Playacar - ‬5 min walk
  • ‪Turquesa - ‬8 min walk

About this property

The Reef Playacar Beach Resort & Spa

Family-friendly resort near Quinta Avenida
Playacar Golf Club and Playa del Carmen Maritime Terminal are located near The Reef Playacar Beach Resort & Spa, which provides an adjacent golf course, a marina and a swim-up bar. With a private beach, a beach bar and beach massages, this resort is the perfect place to soak up some sun. Indulge in a body wrap, a facial and a hot stone massage at Ome, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; other things to do include parasailing, boat tours and beach volleyball. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Free bike hire, tennis courts and a billiards/pool table
  • A banquet hall, tour/ticket information and beach towels
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 198 rooms have comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, shower/bath combinations and hairdryers
  • 32-inch LED TVs with premium channels
  • Balconies, fridges and free extra beds

All-inclusive details

All-inclusive room rates at The Reef Playacar Beach Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding

Land activities

Cycling
Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

On-site entertainment and activities
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Botticelli
  • Chula Vista
  • Terraza Grill

Family friendly

  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,167 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • No lift
  • Tile flooring in room

More

  • 18 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.61 per accommodation, per night
  • Destination fee: USD 2.10 per accommodation, per night.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products

We should mention

This property does not have any lifts
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Reef Playacar All Inclusive Beach Resort
Reef Playacar Beach
Reef Playacar Beach Resort
Reef Playacar All Inclusive Beach Resort Playa del Carmen
Reef Playacar Beach Playa del Carmen
Reef Playacar All Inclusive Beach
Reef car Inclusive Resort

Frequently asked questions

Does The Reef Playacar Beach Resort & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at The Reef Playacar Beach Resort & Spa?

As of 3 Dec 2024, prices found for a 1-night stay for 2 adults at The Reef Playacar Beach Resort & Spa on 20 Dec 2024 start from AU$350.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef Playacar Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef Playacar Beach Resort & Spa?

Self-parking is free at this property.

What time is check-in at The Reef Playacar Beach Resort & Spa?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Reef Playacar Beach Resort & Spa?

Checkout is at noon.

Are there all-inclusive benefits at The Reef Playacar Beach Resort & Spa?

Some rate plans available at this property are all-inclusive.

Where is The Reef Playacar Beach Resort & Spa located?

Located in Playacar, this beachfront resort is next to a golf course and within 1 mi (2 km) of Mayan Ruins of Playacar, Playa del Carmen Main Beach and Quinta Avenida. Playacar Beach and Xaman Ha Aviary are also within 15 minutes.

The Reef Playacar Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 426 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 67 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Manuel, Clarksville

Travelled with family
The property was not a 5 star hotel.. The dining was below our expectation. We travel to Cancun and Playa quiet often and will never stay at the Reef again
Stayed 5 nights in Nov 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay over thanksgiving break. However, I’m surprised to see not one review talk about the beds. The beds are extremely uncomfortable and very firm. I found it very difficult to get a good night’s sleep during our 5 night stay. Better beds would make this a more desirable property. Our party booked massages at the spa. We are told to arrive 10min before our appointment. Which we did. We had one couple massage at 10 and the therapists picked us up at 10:10. Although we booked an 80min massage they still finished at 11:20 even though they were at fault for picking us up late. I brought this to the attention of the front desk and the solution was to give the 10min loss to the next couple massage in our group. Very disappointing as I was the one who paid for and booked the massages. So I got just a 70min and the next group got 90min. The couples room is also very small. It looks like it should only accommodate one table but they have two in there. There is no way the massage therapists can practice proper body mechanics and technique without proper space to comfortably move around the tables. I say this as a massage therapist myself. I’m sure those ladies are in pain after every shift because of it. The Mexican restaurant was just ok. I am glad we tried it but had no desire to book a reservation again. The Samurai hibachi restaurant at the sister location was excellent. Highly recommend if you get the gold bracelet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property
Stayed 2 nights in Aug 2024

10/10 Excellent

Zachary Alexander

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, having a 2 and 5 year old is not easy. The staff here was very helpful, always smiling.
Stayed 7 nights in Nov 2024

10/10 Excellent

EDUVIGES M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing just count by the safety courtesy of staff
Stayed 5 nights in Nov 2024

6/10 Okay

Drew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds. Very small. Bad food with very little variety. Fees for fridge restock, no beer in fridge. Constant sales pitch including early morning calls.
Stayed 3 nights in Nov 2024

4/10 Poor

Elie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First,we did a family vacation. We were 6 adults 2 kids (12 and 16 years old). We stayed there from November 14th to November 21st 2024. When we arrived at the hotel to do the check in, the staff were really kind and friendly. We had a normal all inclusive reservation and before finishing the check in the guy at the lobby asked if we'd like a premium upgrade (only for adults) for 110$ US per person. The guy said that this upgrade includes premium alcohol brands at any bars in the hotel, a free Japanese supper to The Reef coco beach resort with free transportation (affiliated hotel), exclusive places on the beach with service, a free entrance to the beach club party that is worth 50$ US each and a free gift. So the offer was appealing and we took it.This is where all the problems started. We got scammed from day 1 to day 7. Went to the Japanese restaurant and the shuttle left without us and we had to wait 2 hours for the next one because nobody told us at what time the shuttle was leaving. We were still eating when the shuttle left. No service on the beach, the beach party never happened and we had to go to a 1h30 time sharing presentation if we wanted our gifts. We did the presentation and never had our gifts. The staff were all lying to us concerning the premium bracelet and they were saying different things about it. So if you go to this hotel, DON'T BUY THE PREMIUM BRACELET BECAUSE IT'S A SCAM. We had high expectations with this offer and got scammed for 110$US each
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful placw
Stayed 4 nights in Nov 2024

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort! The small resort is perfect for small kids as rooms are close to pool and ocean for easy access. Food at restaurants and snack shack was amazing! Buffet could use more options as it was very limited and always the same. Staff were very friendly and helpful! Will definitely return!
Stayed 7 nights in Nov 2024

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As you walk to your room the beautiful greenery/jungle vibe is amazing. It keeps you shaded till you reach the pool areas. The snack bar is great as well as the main eating area , I was missing the bacon & toast in the mornings but oh well. It's a 12 minute walk into the Quinta Avenida (downtown). Definitely will stay there again.
Stayed 7 nights in Nov 2024

10/10 Excellent

James Aaron

Stayed 4 nights in Oct 2024

8/10 Good

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, would go again
Stayed 8 nights in Nov 2024

10/10 Excellent

Carlos Antonio

Stayed 6 nights in Oct 2024

4/10 Poor

Andreea, Santa Ana

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Been at this resort before and everything has declined since. Our entire group got hit by Norovirus, and the hotel was denying it existed. They took no measures to minimize the spread as it swept through the resirt. Our upgraded ocean view suite had a hole in the ceiling and water came in during rain, windows were not sealed to the walls so noise and heat came in, and the A/C did not work in the bedroom despite us requesting service and them saying it’s fixed. The buffet food is terrible and service has also declined since our last visit. We will not return to this resort.
Stayed 10 nights in Oct 2024

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The setting if the property was beautiful. Jungle surroundings . The beach was beautiful too. The staff were friendly. The key issues were the buffet food selections were kinda mid and average. The entertainment when we went ( Karaoke) Could have been much better . ( maybe have the song choices in a printout or have it digitized so people k kw what they can sing ) BUT even more important ,please get a few moniters, so that the person singing can hear them selves or change the direction of at least one of the speakers . The biggest thing besides that was that after eating at the little food but beside the pool ( after realizing ...when it was already too late ) the Mayo at the food hut was left out ( NOT in ice at all ) I am pretty diligent was being safe but I let my guard done ...that mayo must have been out in the heat for sometime ... I became very very ill . ( From all exits ugh ) I had Pepto Bismo ...NOPE not effective. The store at the resort closes ,leaving no options to get any Imodium. It was horrible. My husband ( thank God he's super) went out at around 1 am to go to a 7 /11 (all other options were closed). If I was the hotel I would definately make sure the front desk had a supply of Imodium ( even if nothing happens at the resort ,guests are out and I'm certain problems occur at times) At a min have that available . I was so ill we missed our paid for tour the next day,it was very expensive. Luckily we could do it on our final day before our flight .
Stayed 4 nights in Oct 2024

2/10 Terrible

Nubler Antonio

Disliked: Cleanliness, staff & service
Rude staff, bad food, gave us the wrong room, got sick from the food horrible overall
Stayed 7 nights in Oct 2024

10/10 Excellent

Arianna

Stayed 1 night in Sep 2024

8/10 Good

Nicolas P

Stayed 5 nights in Sep 2024

10/10 Excellent

Diego

Liked: Cleanliness
Stayed 5 nights in Jul 2024

4/10 Poor

Oleksandr, Brooklyn

Travelled with partner
Liked: Cleanliness
Food was really bad
Stayed 4 nights in Oct 2024

10/10 Excellent

Sonia O

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 7 nights in Oct 2024

10/10 Excellent

Arianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff, very safe, clean beach and hotel areas. Buffet was good.
Stayed 7 nights in Sep 2024

6/10 Okay

Albert, Glenshaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros-Staff spoke both English and Spanish and most were freindly. Beach was beautiful as well as pools. Grounds were nice with a jungle atmosphere. Resort is close to 5 Th Ave. Check in was quick and easy . CONS- beds are hard,food had little flavor and not much variety even the restaurants were just OK. Hard to get a drink unless you’re at the pool bar. Beach bar closed at 4:30 and a lot of the time the bartender was out picking up glasses from the pool/beach area. Pools although pretty are dirty as far as skimming. Taxi are really expensive!! I would not stay here again
Stayed 6 nights in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

General hotel information

Reasons to Book
Comfortable Beds & Onsite Restaurant/Bar
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5