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Tukan Hotel Playa del Carmen

3.5 star property
Relax by one of two pools or stroll through the garden. Enjoy expertly prepared meals and let helpful staff take care of every detail.

Photo gallery for Tukan Hotel Playa del Carmen

2 outdoor pools
2 outdoor pools
Deluxe 2 Bedroom
Sundeck
Honeymoon Room

Reviews

6.8 out of 10

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pet-friendly
  • Pool
The current price is AU$128
includes taxes & fees
9 Mar - 10 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe 2 Bedroom

Deluxe 2 Bedroom

Deluxe 2 Bedroom

Highlights

Air conditioning
LCD TV
2 bedrooms
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
In-room safe
  • 43 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Blackout curtains
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 21 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Single Bunk Bed

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About the area

Map
5a Ave Norte Entre 14 Y 16, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta AlegrĆ­a Shopping Mall - 1 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Mamitas Beach - 6 min walk
  • Playa del Carmen Maritime Terminal - 13 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ā€ŖStarbucks - ā€¬1 min walk
  • ā€ŖAh Cacao Chocolate CafĆ© - ā€¬2 min walk
  • ā€ŖHarry's Grill Prime Steakhouse & Raw Bar - ā€¬1 min walk
  • ā€ŖAldea CorazĆ³n - ā€¬1 min walk
  • ā€ŖBar Loco Playa del Carmen - ā€¬1 min walk

About this property

Tukan Hotel Playa del Carmen

Resort near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Tukan Hotel Playa del Carmen provides a terrace, a garden and a bar. The on-site restaurant, La Ceiba, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools
  • Buffet breakfast (surcharge), access to a nearby health club and concierge services
  • Wedding services, luggage storage and a front desk safe
  • Smoke-free property, a 24-hour front desk and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 156 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: MXN 245 to 270 for adults and MXN 125 to 150 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Ceiba

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 250, per pet, per night, plus a deposit of MXN 500 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 245 to 270 for adults and MXN 125 to 150 for children
  • Pet deposit: MXN 500 per stay
  • Pet fee: MXN 250 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Tukan
Hotel Tukan & Beach Club
Hotel Tukan & Beach Club Playa del Carmen
Tukan
Tukan Hotel Beach Club
Tukan Beach Club Playa del Carmen
Tukan Beach Hotel
Tukan Hotel
El Tukan Hotel Playa Del Carmen
Hotel Tukan Beach Club Playa del Carmen
Tukan Beach Club
Tukan Hotel Beach Club Playa del Carmen
Hotel Tukan Beach Club

Frequently asked questions

Does Tukan Hotel Playa del Carmen have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Tukan Hotel Playa del Carmen?

As of 2 Mar 2025, prices found for a 1-night stay for 2 adults at Tukan Hotel Playa del Carmen on 9 Mar 2025 start from AU$123.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Tukan Hotel Playa del Carmen pet-friendly?

Yes, this resort allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a deposit of MXN 500 per stay and a fee of MXN 250 per pet, per night. Service animals are exempt from fees.

How much is parking at Tukan Hotel Playa del Carmen?

There is free parking nearby.

What time is check-in at Tukan Hotel Playa del Carmen?

Check-in start time: 3 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Tukan Hotel Playa del Carmen?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Tukan Hotel Playa del Carmen located?

Located in Downtown Playa del Carmen, this resort is steps away from Quinta AlegrĆ­a Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Tukan Hotel Playa del Carmen Reviews

Reviews

6.8
Rating 10 - Excellent. 180 out of 925 reviews
Rating 8 - Good. 280 out of 925 reviews
Rating 6 - Okay. 231 out of 925 reviews
Rating 4 - Poor. 111 out of 925 reviews
Rating 2 - Terrible. 123 out of 925 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janice Lynne

I loved that El Tukan is an oasis in the middle of a busy city. We could sit by the pool with its beautiful gardens surrounding us. The rooms were comfortable and clean with a king sized bed.
Stayed 14 nights in Jan 2025

10/10 Excellent

Christel

Staff were amazing, as I had a lastinute booking! Great central location, but a bit noisy late into the night from local hotspots.
Stayed 1 night in Dec 2024

8/10 Good

Luis

Very Good stay
in overall it was a very good stay, itĀ“s my second time at this hotel, it has a good location, close to main ammenities.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gia

The people were kind, the price and location were excellent. I plan to travel a d stay there again .
Stayed 5 nights in Aug 2024

8/10 Good

Liza

Great location for dinning and shopping options. Good price.
Stayed 3 nights in Sep 2024

8/10 Good

Nerina

When open the water in the sink smells like drainage.
Stayed 4 nights in Dec 2024

6/10 Okay

Satu

Good local, food was good.
Stayed 10 nights in Mar 2024

8/10 Good

Edgar

Economic
O e4 night stay was good, just a little bit louder at night since us closer to a clubs
Stayed 2 nights in Aug 2024

6/10 Okay

Carlos

In General it was ok, water inside of the hotel it seems that is salty water.
Stayed 3 nights in Jun 2024

10/10 Excellent

Lloyd

The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect
Stayed 6 nights in Dec 2023

8/10 Good

rita

Amazing location

10/10 Excellent

Joanne Florence

I like being right by 5th avenue
Stayed 11 nights in Feb 2024

10/10 Excellent

Carolina

Everything is closer all the stores clubs and restaurants
Stayed 5 nights in Aug 2023

6/10 Okay

Leiby

Liked: Amenities
I didn't like that no microwave or fridge
Stayed 2 nights in Jun 2024

6/10 Okay

Martin

Close to the 5ta Avenue
Stayed 4 nights in Jan 2024

10/10 Excellent

Miguel

Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.
Stayed 4 nights in Feb 2023

4/10 Poor

Julio Antonio

The hotel is very well located, but buffet breakfast is very bad
Stayed 3 nights in Dec 2022

8/10 Good

Erick

Liked: Amenities
Very nice Tropical Hotel. Not very modern but clean and functional. I didnā€™t like that the Hotel counts with two separate buildings half a block apart. The main building has a bigger pool and is right off Famous Fifth Avenue. The other still very close but not right off the strip. Very small Pool. Parking sucks if you leave at night. The parking attendants there 24/7 can be very helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Mireya

Liked: Cleanliness, amenities, property conditions & facilities
The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.
Stayed 3 nights in Jan 2024

8/10 Good

Rebecca

Disliked: Amenities
Rene was an excellent asset. I'd say he was very good at running the hotel. The cleaning women were too, except they were a bit chatty when they convened. The young women in the registration/lobby were not very helpful and it appeared to pain them that they were interrupted...although they weren't working. Also, can I suggest that you 1) power wash the pool area later in the day, not at 7:00 a.m. and 2) provide a small refrigerator and coffee pot in every rooms.
Stayed 4 nights in Jan 2024

8/10 Good

Heidi

This is a cute property and great for a short stay if you want to be on 5th Street but NOT near the LOUD clubs, etc. The staff was very nice and it was in a good area. The room was clean but the bathroom had a horrible smell. Probably a sewer issue, but its an inexpensive hotel in Playa so we dealt with it. I would definitely go back if I needed a place to stay for a few nights for not a lot of money.
Stayed 1 night in Mar 2023

4/10 Poor

WILBERTH

No fridge or microwave. Not assigned parking. Had to parking on the street. Poloce officer giving tickets when arriving just because parkingbin front is illegal.
Stayed 5 nights in Dec 2023

4/10 Poor

Honor

Disliked: Property conditions & facilities
Itā€™s very old and needs a complete upgrade
Stayed 1 night in Mar 2023

4/10 Poor

Roydon

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed at Tukan before covid and was treated well. Totally diferent this time around. Unresponsive and grummpy recepton. Wasted hours just to ty and get the TV to work. Toilet was junk and hotel ignored request to fix. Many noisy guests carrying on to all hours with no reponse from the hotel.
Stayed 9 nights in Jan 2024

4/10 Poor

Daisy

Liked: Property conditions & facilities
Disliked: Amenities
No working hot tubs
Stayed 4 nights in Feb 2023