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Aloft Tulum

4.5 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Aloft Tulum

2 restaurants, breakfast served
Lobby
2 outdoor pools, free pool cabanas, pool umbrellas
2 bars/lounges, tapas bar, sports bar
2 bars/lounges, tapas bar, sports bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Pool
  • Bar
  • Room service
  • Breakfast available
The current price is AU$188
includes taxes & fees
23 Mar - 24 Mar

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for aloft, Room, 2 Double Beds, View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, View

View from room

aloft, Room, 1 King Bed, View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View (Terrace)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, View (Terrace)

Highlights

Terrace
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Non Smoking, View (Balcony)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, View (Terrace)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking, View (Terrace)

Highlights

Terrace
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Suite, 1 Bedroom, View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Suite, 1 Bedroom, View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for aloft, Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Down duvet
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Naala Tulum

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, (492)
The price is AU$134
includes taxes & fees
12 Mar - 13 Mar
Naala Tulum
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About the area

Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min walk - 0.4 km
  • Tulum Mayan Ruins - 7 min drive - 3.9 km
  • Tulum Beach - 10 min drive - 4.3 km
  • Playa Paraiso - 12 min drive - 4.5 km
  • Playa Ruinas - 16 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive

Restaurants

  • ‪Boston’s Tulum - ‬10 min walk
  • ‪Carl's Jr. - ‬1 min walk
  • ‪Pescaderia Estrada - ‬16 min walk
  • ‪Azul Cafe - ‬11 min walk
  • ‪Escama - ‬5 min walk

About this property

Aloft Tulum

Luxury hotel near Tulum National Park
Located close to Playa Paraiso and Playa Ruinas, Aloft Tulum provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Treat yourself to spa services, such as a body scrub, a facial or a deep-tissue massage. Make sure that you enjoy breakfast, lunch and dinner at the two on-site restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with free cabanas, sunloungers and pool umbrellas
  • Full breakfast (surcharge), bike hire and self-parking (surcharge)
  • A round-trip airport shuttle (surcharge), an electric car charging station and express check-out
  • Express check-in, coffee/tea in reception and coworking spaces
  • Guest reviews say great things about the helpful staff
Room features
All 140 individually furnished rooms feature comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • 55-inch LCD TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (USD 17 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 25 for adults and USD 20 to 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Ático Rooftop Bar & Loung
  • Re:fuel by Aloft
  • W XYZ Restaurant
  • WXYZ Bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,170 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar near toilet (119 centimetre high)
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

Pets are allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 18 kg per pet
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 20 per accommodation, per night.
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 25 for adults and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (return), (up to 17 years old)
  • Covered self-parking fee: USD 17 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Aloft Tulum have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Aloft Tulum?

As of 10 Mar 2025, prices found for a 1-night stay for 2 adults at Aloft Tulum on 23 Mar 2025 start from AU$140.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Aloft Tulum pet-friendly?

Yes, Aloft Tulum allows pets with a maximum weight of up to 18 kg per pet. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at Aloft Tulum?

Self-parking is available for USD 17 per day.

What time is check-in at Aloft Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Aloft Tulum?

Checkout is at noon.

Does Aloft Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 268 per vehicle applies.

Where is Aloft Tulum located?

Located in Zama, this luxury hotel is 0.2 mi (0.3 km) from Tulum National Park, and within 3 mi (5 km) of Tulum Mayan Ruins and Playa Ruinas. Tulum Beach and Playa Paraiso are also within 3 mi (5 km).

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Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 270 out of 407 reviews
Rating 8 - Good. 92 out of 407 reviews
Rating 6 - Okay. 18 out of 407 reviews
Rating 4 - Poor. 13 out of 407 reviews
Rating 2 - Terrible. 14 out of 407 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Derek

Good location in Tulum city area.
Stayed 3 nights in Feb 2025

10/10 Excellent

FABIOLA

Excellent location , brand new property. Friendly and helpful staff
Stayed 1 night in Feb 2025

10/10 Excellent

Katelyn

Loved it, beautiful property. Safe parking garage, beautiful roof top pool, great staff, great location, great food!
Stayed 2 nights in Feb 2025

10/10 Excellent

shayla

Everyone was so friendly and helpful! I loved my stay!
Stayed 5 nights in Jan 2025

8/10 Good

Deborah

Property was great, as well as location. Phones were not working so it was hard to order in room dining I had to keep calling from my cellphone and even then nobody would answer. Overall great stay.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lucy

Sheila the front desk person was terrific and took care of me
Stayed 1 night in Feb 2025

10/10 Excellent

Tajah

Aloft Tulum property is amazing and close to nearby restaurants, grocery stores and more. The staff is very helpful, and able to get you a taxi right away! 10/10 recommend. I would stay here again!
Stayed 3 nights in Feb 2025

10/10 Excellent

samanwaya

This hotel was excellent
Stayed 2 nights in Dec 2024

10/10 Excellent

Keland

Really good property in Tulum
Stayed 3 nights in Nov 2024

10/10 Excellent

Marianne

Loved our stay. Great breakfast 😊
Stayed 5 nights in Nov 2024

10/10 Excellent

Guerdy

My stay was great , and it wasn’t too far restaurants or other activities! They let you do early check-in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Herbert

Nearly perfect as far as everything I needed. Staff was wonderful. I do wish at least one of the pools was heated.
Stayed 9 nights in Dec 2024

10/10 Excellent

David

Nice place,,
Stayed 1 night in Nov 2024

10/10 Excellent

Joseph

The entire stay was perfect! The staff, the room, food, location. Perfect for what we were looking for! Horacio, Daniel, Daniel, Emanuel, everyone was so nice and helpful. Amazing. We are going back with friends in February!
Stayed 3 nights in Nov 2024

10/10 Excellent

Juan

It’s not close to the beach but it’s a very nice hotel Aloft never disappoints:)
Stayed 4 nights in Nov 2024

10/10 Excellent

Carlos

Great stay!
Stayed 2 nights in Jun 2024

10/10 Excellent

Joseph

Wow what a gem! Thank you to Monica who has been incredible on all 3 trips to the hotel in 2 years! Rafael is a gem and will go out of his way to exceed your expectations Luis at the front desk is also amazing! Going above and beyond!c Clean new and well situated property! Beautiful roof top pool. Fairly priced and about a 25 minute bike ride to Downton Tulum! There is a Super Cheduri which is the equal whole foods in Mexico! This really is a no brainer! Book it You won't be sorry!
Stayed 9 nights in Dec 2024

8/10 Good

shawnta

Liked: Staff & service
The hotel smelled really damp or mildewed. Front desk Staff not friendly at all. We had a car accident on the way to the hotel. No one from the hotel asked if we’re ok. I didn’t want to even asked questions. It was 2 guys at the front maybe working a 12 hour shift, not friendly at all! At one point maybe 2 ladies came to help still not a smile a hello a good bye a welcome…. Nothing… The security staff was very friendly. I didn’t like room service they brought the meal with no utensils to eat with. I love the area great walking distance to several stores and restaurants. Housekeeping was the best always friendly and helpful. I’ve stayed at several Alofts never felt so invisible. I loved my one bedroom with a terrace.
Stayed 5 nights in Feb 2025

6/10 Okay

Richard

i was in Tulum on business and required Internet . I finally had to have the front desk log into their Internet for a one time use. The general wifi was not password protected .OOCH. im a Binvoy member but did not have my log in and password with me . in short no one cared to assist . in my numerous stays at the Hotel the facility was managed properly i may change Hotels next trip but assuming their Wifi is working and their is some help will return. in the past ive had no issues and enjoyed the Hotel . Richard S.
Stayed 1 night in Jan 2025

10/10 Excellent

Juan Jose

thanks
Stayed 1 night in Nov 2024

10/10 Excellent

Jesus

Great place, it’s the second time we stayed at this hotel. I love its perfectly located, the room is nice and comfortable, the staff is friendly and kind. Around the area there’s plenty of options to eat, I felt very safe walking around in the main street. Pool was nice, I like that they have two, one in the first floor and the other one in the roof top. Also if you plan on having trips, its perfectly located. All of our trips that we booked had no problems picking us up at the hotel reception.
Stayed 5 nights in Nov 2024

8/10 Good

Latorya

The hotel was very clean and nice. There was an odor in the room, but it was very clean. Loved the roof top bar and the food. We only stayed for 1 day. The front desk lady wasnt very friendly when we were asking her aboit the best way to travel and get around in Tulum.
Stayed 1 night in Oct 2024

10/10 Excellent

Kim

This hotel exceeded my expectations in every way. The staff was incredibly welcoming and attentive, making sure all our needs were met. The rooms were spacious, clean, and well-maintained, offering a comfortable and relaxing atmosphere. The location was perfect, with easy access to local attractions and restaurants. The breakfast selection was excellent with a variety of fresh and tasty options. Overall, a fantastic experience, and I would highly recommend this hotel to anyone looking for quality accommodation.
Stayed 4 nights in Oct 2024

10/10 Excellent

Tamara

Favorite Place To Stay
My favorite place to stay when visiting Tulum. Love the food, the staff and the property. It’s close to downtown and as well as the hotel zone. Worth the price!
Stayed 2 nights in Jun 2024

8/10 Good

Jose

Rally nice
Stayed 1 night in Aug 2024