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Hotel Kokoro Mio

5.0 star property
Luxury hotel with full-service spa and free breakfast

Photo gallery for Hotel Kokoro Mio

Property grounds
Suite
Master Suite | Terrace/patio
Restaurant
1 bedroom, in-room safe, individually decorated, individually furnished
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Pool
  • Room service
  • Pet-friendly
  • 24/7 front desk

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Room options

View all photos for Superior Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Superior Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

1 bedroom, in-room safe, individually decorated, individually furnished

Suite

Highlights

Furnished balcony or patio
Garden
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Privada de los Sueños, Xul-Ha, QROO, 77963

What's nearby

  • Cenote Azul - 16 min drive - 17.1 km
  • Cenote Cocalitos - 18 min drive - 18.5 km
  • Laguna Bacalar Ecological Park - 23 min drive - 22.7 km
  • Museum of Maya Culture - 25 min drive - 25.4 km
  • Chetumal Ferry Terminal - 26 min drive - 25.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive

Restaurants

  • ‪Los Rápidos de Bacalar - ‬14 min drive
  • Siete By Habitas Bacalar
  • ‪La Eufemia - ‬17 min drive
  • ‪Descubrimiento - ‬12 min drive
  • ‪Maya Luum - ‬11 min drive

About this property

Hotel Kokoro Mio

Luxury hotel near Lake Bacalar
Consider a stay at Hotel Kokoro Mio and take advantage of free continental breakfast, a terrace and designer shops on-site. Indulge in a massage and aromatherapy at the on-site spa. Be sure to enjoy a meal at Mamicuy, the on-site restaurant. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self-parking
  • A banquet hall, a 24-hour front desk and outdoor furniture
  • Smoke-free property and concierge services
Room features
All guest rooms are individually furnished, and have comforts, such as private pools and laptop-friendly workspaces, as well as perks, such as air conditioning and separate dining areas.
Extra amenities include:
  • Bathrooms with showers
  • Furnished balconies or patios, wardrobes/cupboards and separate dining areas

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafeteria Ixchel
  • Gran Balam
  • Mamicuy

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden
  • In a regional park
  • On a lake
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Massage
  • Spa open daily

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Limited room service
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 450.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: MXN 450.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Kokoro Mio Hotel
Hotel Kokoro Mio Xul-Ha
Hotel Kokoro Mio Hotel Xul-Ha

Frequently asked questions

Does Hotel Kokoro Mio have a pool?

Yes, this property has an outdoor pool.

Is Hotel Kokoro Mio pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 450.00 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Kokoro Mio?

Self-parking is free at this property.

What time is check-in at Hotel Kokoro Mio?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Kokoro Mio?

Checkout is at 11:00 AM.

Where is Hotel Kokoro Mio located?

Situated on a lake, this luxury hotel is 0.9 mi (1.5 km) from Lake Bacalar and within 9 miles (15 km) of Laguna Milagros and Cenote Azul. Cenote Cocalitos and Cenote Esmeralda are also within 12 miles (20 km).

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Hotel Kokoro Mio Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 13 reviews
Rating 8 - Good. 1 out of 13 reviews
Rating 6 - Okay. 1 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

The design and style of the hotel is unique and subtle. The accommodation is better than expected with a great bed and perfect privacy. The food is truly amazing. I’d rate as a very strong 10/10.
Stayed 1 night in Mar 2025

10/10

Excellent
Stayed 3 nights in Feb 2025

8/10

Las habitaciones y cabañas muy bien, solo en el baño no hay aire acondicionado y es complicado poder arreglarte o incómodo ir al baño sin aire
Stayed 4 nights in Jun 2025

10/10

Excelente lugar
Stayed 2 nights in May 2025

8/10

El lugar es bonito y se respira tranquilidad
Stayed 4 nights in May 2025

10/10

¡Increíble! Es toda una experiencia. Las instalaciones son preciosas y cómodas, inmersas dentro de la selva, lo que propicia un ambiente de descanso, relajación y contacto con la naturaleza, es un hotel que te invita a no salir y disfrutar de cada rincón. El tema de la comida lo hace aún más espectacular, cada día te sorprenden con un platillo nuevo y delicioso de acuerdo a tus restricciones alimenticias. Lo más importante a resaltar es la atención de todas las personas que trabajan ahí, el servicio es inmejorable, se siente la calidez y la cercanía. Sin duda alguna el mejor hotel donde me he hospedado.
Stayed 3 nights in Feb 2025

10/10

ME ENCANTO …ESTA INCREÍBLE Y LA ATENCIÓN MAS QUE DE PRIMERA…. SÚPER RECOMENDABLE .. LA COMIDS EXCELENTE LA HABITACIÓN SÚPER Y EL PERSONAL SÚPER ATENTO … ME FASCINÓ
Stayed 2 nights in Jan 2025

10/10

Stayed 2 nights in Oct 2024

10/10

Superbe séjour dans cet hôtel absolument parfait. Aucune fausse note. Le beach club était une très bonne surprise. Si vous voulez du calme et vous reposez dans un cocon au cœur de la nature, ne cherchez plus. Vraiment parfait.
Stayed 2 nights in Nov 2024

10/10

El hotel es hermoso y tranquilo y su club de playa también, en temporada baja pudimos disfrutarlo sólo para nosotros, utilizamos los kayaks en la laguna. La limpieza de 10 en todos los espacios. La comida muy rica en el restaurante del hotel. Aunque era rica, no quedé totalmente conforme con la opción de la cena por el costo que tenía, en cambio el desayuno incluido estaba súper bien servido y delicioso. Amé todo, súper recomendado.
Stayed 1 night in Oct 2024