Diamond Resorts in Ixtapa - Zihuatanejo

"The hotel is old but care has been taken to ensure important features are maintained. The rooms are lovely with incredible views. The employees were very friendly and responsive, doing their best to understand our needs even though we did not speak Spanish. The pools and private beach were fantastic with great service. The buffet food was okay although I wished there was more focus on Mexican cuisine. The only reason I would not necessarily recommend this property to everyone is that it's not very accessible for people with mobility challenges, health concerns, small children and babies with strollers, or fitness limitations - the hotel is huge and built into the side of a hill with only one block of elevators in the middle that take forever; so a long walk there, or the option to use the 9 flights of stairs between the beach access (another 3 flights from the lowest floor) and all the restaurants. The hotel has made efforts to offer modern accessibility features or updates but travelers should be aware that the beach elevator often didn't work, added ramps for wheelchairs are steep and narrow, and even with the hotel offering truck rides to the beach and pools, guests still needed to use steep stairs or ramps to get to seating (if seats were even available near the drop-off spots). To get to the restaurants guests need to ask the hotel for the "secret passage" as there is no elevator and the restaurants are all down a long flight of stairs. Otherwise - stunning property."

"We only stayed for one night but everything was excellent and checking in was smooth. Very clean. "

"Had a great time! New Years Celebration was amazing. "

"facilities were great and people were great. "

"An amazing property with great staff! It will be on our list to come back! Once again...great staff!"

"Best shady beach area on La Ropa. Great breakfast and friendly staff. I’ll return next year."

"Great and helpful staff. We really enjoyed our stay."

"Excellent service "

"Truly a jem! Hotel Irma is relaxing and the entire staff is amazing!!! We will be back "