Kim Liên Hotels, Hanoi

"Loved this hotel and was the ONLY hotel during our entire trip that had a provided conditioner that actually made my hair softer. My at the front desk was super helpful and made our stay super wonderful and pointed out a few places around the city that helped to make our visit better! Other things we loved: - the wonderful free breakfast!! - the wonderful free afternoon tea with live music!! - luggage storage when we went on a multi-day excursion - strong and consistent air conditioning - location was wonderful!"

"We only stayed one night before our flight back home. We chose this hotel because it is well located near St. Joseph Cathedral and Hoan Kiem lake. The rooms are rather spacious and comfortable. Customer service is good, Thanks to Sulli and Jimmy at the front desk. We had to leave very early in the morning and the hotel packed take away breakfast for us. All in all, we enjoyed our short stay. Love the location. "

"Location was excellent. Staff were really friendly and could provide information about tours if needed. They kindly allowed us to extend our stay. Rooms were small, cosy and the bed was comfortable."

"Every detail of the hotel, from the door attendant welcoming you and wishing you well every time you enter and exit, to the beverage and light snacks they serve you while doing your check in makes the check in process relaxing. Lukas did our check in and is by far the best hotel staff member I’ve met in the 33 countries I’ve traveled to. He was polite, friendly, and helpful in ensuring our check in was easy. He offered us some great options for local tours. I usually don’t do tours but decided to give the motorbike food tour he recommended a try and I’m so glad I did. This was the best tour I’ve ever taken. Our hotel room was very spacious, clean, had plenty of amenities and was very well designed for function. The beds were comfortable, no bright sunlight waking us up in the morning. No external noises through the walls. The restrooms were clean and spacious. The breakfast that was included was amazing as well. The staff was all (and yes I mean every single staff member we interacted with every single day) was exceptional. Chloe helped us with our departure as well as extending the city tour my sister took (extended from a half day tour. As I would enter a staff member would walk over to the elevator and press the button so it would be ready by the time I arrived at the elevator. This was some serious attention to detail and world class service. Everything about the hotel, the staff, the service, the price, and the location is world class and second to none."

"Great staff with attentive service"

"Great location for exploring Hanoi - staff friendly and extremely helpful "

"I would book again!"

"Staff was extremely friendly and helpful. Room was spacious and clean. Breakfast was good too."

"This hotel was great. Place cute and impecable. Very good location and the best people staff"