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Maroma, A Belmond Hotel, Riviera Maya

5.0 star property
Hotel with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Maroma, A Belmond Hotel, Riviera Maya

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)
Pool
Private beach, white sand, sun-loungers, beach umbrellas
Pool
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
The price is AU$1,934
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa)

Highlights

Deck/patio
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 106 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 106 sq m
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View

Junior Suite, Garden View

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • 54 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Wellness)

Suite (Wellness)

Suite (Wellness)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Terrace/patio

Deluxe Room, Ocean View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real)

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 86 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (Master)

Suite, Ocean View (Master)

Suite, Ocean View (Master)

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
  • 104 sq m
  • Beach view
  • Sleeps 5
  • 2 Single Beds and 1 King Bed

View all photos for Villa (Maroma)

Villa (Maroma)

Villa (Maroma)

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 10
  • 4 King Beds

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 47 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Suite, Garden View (Master)

Suite, Garden View (Master)

Suite, Garden View (Master)

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View

Deluxe Room, Garden View

Highlights

Deck/patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Map
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710

What's nearby

  • Maroma Beach - 5 min walk - 0.4 km
  • Playa Paraiso Golf Course - 8 min drive - 5.3 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 11 min drive - 6.8 km
  • Paradise Beach - 12 min drive - 6.1 km
  • El Camaleón Mayakoba Golf Course - 15 min drive - 11.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive

Restaurants

  • ‪La Laguna - ‬10 min drive
  • ‪Snake Bar At Iberostar Maya - ‬14 min drive
  • ‪Alberca - Pool - Bar - ‬15 min drive
  • ‪Corner Sports Bar - ‬10 min drive
  • ‪Restaurante el Tapatío - ‬11 min drive

About this property

Maroma, A Belmond Hotel, Riviera Maya

Luxury boutique hotel refurbished in 2022 and located near El Camaleón Mayakoba Golf Course
A short walk from Maroma Beach, Maroma, A Belmond Hotel, Riviera Maya provides free full breakfast, an airport shuttle and a beach bar. This hotel is a great place to bask in the sun with a private beach, beachfront dining and beach massages. Indulge in a body wrap, a deep-tissue massage and a facial at Maroma Spa by Guerlain (Opening November 2023), the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mexican cuisine. The 24-hour gym offers Pilates classes and fitness classes; other things to do include sailing, scuba diving and volleyball. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a corner/local shop and a terrace.
You'll also find perks such as:
  • Free self-parking and valet parking
  • Limo/town car service, free bike hire and express check-out
  • Express check-in, babysitting (surcharge) and a front desk safe
Room features
All 72 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as furnished patios and pillow menus.
Extra amenities include:
  • Highchairs, baby baths and children's slippers
  • LED light bulbs and eco-friendly cleaning products
  • Designer toiletries, baths or showers and hairdryers
  • Flat-screen TVs with premium channels
  • Balconies or patios, wardrobes/cupboards and toaster ovens

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • Private picnics

Restaurants on site

  • Bambuco
  • Casa Mayor
  • Freddy's Bar
  • Woodend by Curtis Stone

Family friendly

  • Baby bath
  • Children's books
  • Children's dinnerware
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 377 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 16 buildings
  • 2 floors
  • Banquet hall
  • Built in 1980
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Toaster oven

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 4000, per pet, per stay, plus a deposit of MXN 4000 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 5 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for MXN 129.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number PCM950514FP5

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transport to and from this property
Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa

Frequently asked questions

Is Maroma, A Belmond Hotel, Riviera Maya pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 5 kg per pet. There's a deposit of MXN 4000 per stay and a fee of MXN 4000 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Maroma, A Belmond Hotel, Riviera Maya?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Maroma, A Belmond Hotel, Riviera Maya on 22 Nov 2024 start from AU$1,934.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Maroma, A Belmond Hotel, Riviera Maya?

Self-parking and valet parking are free at this property.

What time is check-in at Maroma, A Belmond Hotel, Riviera Maya?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Maroma, A Belmond Hotel, Riviera Maya?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Maroma, A Belmond Hotel, Riviera Maya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3200 per vehicle applies.

Where is Maroma, A Belmond Hotel, Riviera Maya located?

Nestled on the beach, this Maroma hotel is within 12 mi (20 km) of El Camaleón Mayakoba Golf Course, Quinta Avenida and Puerto Morelos Town Square. Xcaret Eco Theme Park is 17.1 mi (27.5 km) away.

Maroma, A Belmond Hotel, Riviera Maya Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 93 out of 110 reviews" "
Rating 8 - Good. 12 out of 110 reviews" "
Rating 6 - Okay. 3 out of 110 reviews" "
Rating 4 - Poor. 1 out of 110 reviews" "
Rating 2 - Terrible. 1 out of 110 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Simon

Liked: Property conditions & facilities
Stayed 10 nights in May 2024

10/10 Excellent

Unji

Stayed 1 night in Dec 2023

10/10 Excellent

Sarrah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable.
Stayed 9 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.
Stayed 4 nights in Mar 2021

10/10 Excellent

idris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Literally on the beach, could see the ocean and hear the waves at all times
Stayed 2 nights in Feb 2021

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and Authentic
Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.
Stayed 2 nights in Nov 2020

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.
Stayed 3 nights in Oct 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay At The Belmond
Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.
Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service and staff. Best beach in the world.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding food and service, great beach and beach amenities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
maroma
another wonderful stay at Maroma. The people make this resort super special
Stayed 1 night in Jan 2020

10/10 Excellent

Barbara, New York City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!
Stayed 4 nights in Jan 2020

10/10 Excellent

Sarah, Minneapolis, MN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.
Stayed 4 nights in Jan 2020

10/10 Excellent

Dave, Denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome small boutique hotel with exquisite service! Food was awesome! We will be back.
Stayed 10 nights in Jan 2020

6/10 Okay

Nick, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world.
Stayed 2 nights in Jan 2020

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once in a life experience, excellent service, beautiful setting and full of details
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best vacation ever. The level of service here is absolutely amazing. They think and deliver on everything. Beyond our expectations. Thank you !!!
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical experience at the Belmond!!!! Will definitely come back to visit.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had an excellent stay except for the air conditioning of our room, apparently the A/C units are old or stressed out because of climate and on our second night ours broke, but the staff was very helpful they moved us to a neighboring room for the night sleep while their staff work on the AC units, and by the morning it was fixed. Staff was nice enough to send us an apology letter with a small gift for the inconvenience. Other than that the hotel and its staff is wonderful, the quiet and beautiful location combine wonderfully with all the hotel facilities. Their spa treatments are always great, plus the restaurants give you excellent choices, and the highlight is Freddy's bar in front of the beach.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience. Best authentic experience in Riviera Maya.
Stayed 7 nights in Apr 2019