West 72nd Street Dog Run Tours and Activities

Overall, this hotel was a nice and comfortable stay in an excellent location. Be aware before your visit: Check to make sure you have breakfast vouchers for everyone if that was part of the room deal. We spent time getting that straightened out the first morning. The beds in our room were very firm; there may be softer options. The "do not disturb" signal (a small light by the door latch) was not explained even after several complaints on several days of no service. Front desk service could be improved! Breakfast staff were very helpful.

V nice room for a family stay - we got the "king bed suite". Only complaint is the sofa bed was quite uncomfortable (compared to other sofa beds we have used). But the hotel is really nice otherwise.

Great experience from check in to check out. I observed the frontdesk representatives kept an eye on 2 little child while their parents stepped away. He and the security kept a close eyes on the kids to ensure they didn't leave the lobby by themselves and contacted their parents to return asap to pick up their child. Thank you for ensuring safety of the little ones. Very polite services from everyone in the hotel, especially the breakfast arrangement is awesome! Great processes involved to ensure efficiency during the busy morning. Of course the breakfast is 100% , great food, good quality with lots of options. Last but not least, thanks for the champaign, what a great surprise for the family and celebrations.